In most cases, a non-refundable deposit of 25% will be taken upon booking. The full balance and any extras are paid upon departure.
Certain dates or packages may need to be paid 28 days in advance — but you’ll be made aware of this at the point of booking. If you’re paying a special offer rate (which needs to be paid in full during the booking process), please note that these are non-refundable. They may be transferred to a different date, but we ask for any difference in price to be squared up.
Our room rates can change day to day, so any quote is not binding until a deposit has been received and processed.
Packages and special offers can’t be used in conjunction with each other.
If you’ve booked a package and you’ve missed an included item (e.g. a spa treatment), we can’t refund or transfer these.
Any alterations to your booking need to be made 14 days before your trip and will be subject to the agreement of the hotel’s team (we just need to make sure they’re workable).
All cancellations must be confirmed in writing.
If cancelling within 21 days of arrival, your deposit will be forfeited and the full cost will be liable unless we are able to re-let the room. We recommend that you take out suitable travel insurance at the time of booking in case of the eventuality of cancellation.
If you’re cancelling more than 21 days before arrival, your deposit will be forfeited.
Without notification of cancellation, the full amount will be charged.
Peak and seasonal cancellations
At certain times throughout the year, we may vary our cancellation and deposit policy. The reservations team will inform you of this at the point of booking.
Cash payment is accepted. Mastercard, Visa and Delta cards are all good too. Unfortunately, we don’t accept American Express.
All accounts need to be settled up before departure.
If you’re paying with credit card, a pre-authorisation will be required on arrival.
The majority of Scarlet is accessible by wheelchair. However, there are some areas with steps and the hotel gardens have steep slopes. The path to the beach from the hotel is narrow in parts and not wheelchair accessible. Please consult the accessibility page for more details.
When you book, please let us know if any arrangements are required such as dietary needs, food allergies or specific room locations. We’ll try our best to make these happen, but they can’t be guaranteed and may be chargeable.
Parking at the hotel is free, though is limited at certain times of the year. When you arrive, please give your registration to our welcome team so we do not accidentally give your vehicle a penalty charge.
We happily welcome guests of residents. If you are meeting up with friends or family at the hotel, feel free to enjoy our public areas, restaurants and bars. However, our spa areas such as the swimming pools, are only open to those staying with us. However, Scarlet is strictly for grown up’s only (18 and over) and we can’t make any concessions to this. Children are welcome at our sister hotel, Bedruthan.
Visiting non-residents can use our car park, and you’ll need to drop off your keys.
Residents are responsible for the behaviour of any non-residents. We reserve the right to request non-residents to leave if their behaviour is deemed as not accepting or having a detrimental effect to other guests.
In accordance with legislation, Scarlet is a smoke-free premises. Therefore, smoking is not permitted throughout the hotel, except for the outside designated smoking area. This includes the use of electronic vaporisers.
Smoking or using electronic vaporisers in a room will incur an additional deep cleaning charge of £125.
Dogs are more than welcome to stay, but only in certain rooms which are subject to availability. When you book, please make us aware of your canine companion, along with the breed of your dog (it’s so we can make sure a suitable room is available).
Our canine guests are charged at £15 a night each. We’ll provide food and drinking bowls, a blanket and also some waste bags. We don’t provide dog food, so make sure to bring some along.
Dogs must be kept on a lead in the hotel and around the grounds. They’re welcome in some of the restaurants and bar area. During breakfast at Scarlet, serviced tables are set up in the bar lounge in the cosy bench seats.
You are fully liable for any loss or damage caused to anyone or any property by your pet and the costs of any loss or damage, including exceptional cleaning. We strongly recommended you take our appropriate insurance to cover such eventualities.
We reserve the right to ask you and your pet to leave if these rules are not followed or if your pet’s presence is the cause of distress to other guests. Dogs cannot be left in cars overnight or during the day.
We make every effort to ensure that our property descriptions are accurate, but they should be treated as guidance only. If there are any points of particular importance, contact our reservations team on 01637 861 800 who will be happy to clarify any information.
Facilities, services and maintenance
We do our best to keep everything running smooth but — as with everywhere —occasionally something might go awry. Therefore, we don’t accept liability if a facility is out of action or a guest chooses to take part in an activity at their own risk. If a facility should have to close, we will reopen it as soon as possible.
As we are open all year round, you may find there is necessary maintenance, development or refurbishment work taking place during your visit. We will use reasonable endeavours to keep noise and inconvenience to a minimum. If such work is happening during your stay, this will not constitute a reason for cancellation and/or refund and standard cancellation terms will apply.
If something goes wrong
Someone is always available to help. At any time of the day and night, members of the team and duty managers are here to put anything right. Please tell us of any issues as soon as they arise so we can assist right away.
Doing the right thing
Through our guest gifting scheme, we’re committed to promoting sustainable tourism. A small additional charge is added to your accommodation booking which will go directly to support the following good causes:
- Surfers Against Sewage, who support the cleanliness of our seas and beaches.
- The Community Fund, which is our charitable initiative which helps realise environmental and social projects in the local area
- CoaST: One Planet Tourism Network, focusing on researching, promoting, and enabling sustainable tourism in Cornwall.
Simply let us know — in your letter or email confirming acceptance of the above details — either the cause you would like to support or that you would prefer to opt out of the scheme.
Please note: where no personal choice is made the default is set to support the Community Fund. You are able to change the supported cause or opt out at any time, no questions asked.
Our liability to you
Before all else, our primary aim is to help you have a great stay. But, in case you don’t, we limit our liability to what you have paid us.
Please excuse the legal language:
The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.
The Hotel will not be liable for any failure or delay in providing its facilities or services as a result of events or matters outside its control. This includes (but is not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.
In addition, you need to know that “Scarlet Hotel’’ is the trading name of Scarlet (“the Hotel”).
By making a reservation with us for a hotel stay, spa treatment or table in any of our restaurants you will automatically be signed up to receive news and offers from Scarlet.
If you don’t want to hear from us, you can unsubscribe at any time – just use the unsubscribe link provided in every email. Alternatively, you can contact us directly at firstname.lastname@example.org