A safe trip to these Cornish shores

Our small eco hotel is opening again. However, we’re being mindful that the sea has not yet fully settled. At least for now, we need to continue following guidance that minimises any risk.

There are a few changes at the Scarlet. We need to keep going with social distancing. Face coverings need to be worn around the public areas of the hotel, unless you’re seated in a lounge. Hand sanitiser is found around the corridors (please use as often as you like). Tables in the Scarlet Restaurant are spaced widely apart. And of course, we’re deeply cleaning rooms between guests—opening the windows and letting the sea breeze blow through.

This page details the changes we’ve made at the Scarlet to protect you, our team and our community. Please refer to this page again before setting off to the Scarlet, as government guideline can change.

Though Cornwall may seem far removed from the world’s worries, Covid-19 measures are still in effect here. Our local, rural health systems are fragile—thank you for helping us to protect them by following the current guidance.

See you soon,

The Scarlet

Last updated: 20.4.2021

Before setting off

We’re here to reassure you. We’ll call you before your stay to answer any questions you may have about our Covid-19 measures at the Scarlet. We’ll also send you a pre-arrival email that includes essential guidance. In the case that circumstances suddenly change, our team will reach out to you and give an update.

If you’re about to head off to the Scarlet and you’ve began showing symptoms—or if you’ve been asked to self-isolate—please call us. We’ll simply rebook your stay for another time. If you need reminding of Covid-19 symptoms, the NHS keeps an updated list.

Arriving at our eco hotel

We’re encouraging guests to park their own cars. Our valets are still around to help, even if that’s just to provide assistance with guiding you into a space. Given the Scarlet’s small car park, we may need to move your car while you’re here. If our valets need to drive your vehicle, they will use seat covers, wear a mask and gloves, then sanitise the car and keys.

Please enter the Scarlet wearing a face mask and keeping to social distancing. Please use the provided hand sanitiser upon entry. 

We have placed check-in NHS QR codes around the Scarlet. Please consider downloading the contact tracing app to support the NHS’s efforts at reducing infection levels. The NHS Covid-19 app is available on the App Store and Google Play.

Your room

Between guests, our housekeeping team are giving rooms a thorough clean. The windows are opened to let the Atlantic air blow through too.

If you’d prefer not to have any housekeeping during your stay, just let us know when you arrive. You can always ask at reception for fresh towels and other supplies when you need them.

To keep distance between everyone, we’re only cleaning rooms when we’re sure that you’re out. We’ll leave a note on the door while we’re in your room. For everyone’s protection, we also aren’t touching any personal belongings: please store them away if you’d like your room cleaned.

Our team will only turndown beds if you ask for this service. To keep distance, turndown service can be organised for when you’re at dinner.

Around the Scarlet

Those new basics of looking after each other hold true at the Scarlet. As per government guidelines, a face mask needs to be worn around the Scarlet’s communal areas and corridors. In our lounges, bar and restaurant, you can remove your mask after you’ve found somewhere socially-distanced to sit.

Please keep two metres social distance from other groups as you move around the hotel. Please also follow current rule of six guidance.

There’s plenty of hand sanitiser located around the hotel. Please feel free to use it often.

We’re asking guests to consider using their own bathrooms instead of using the Scarlet’s communal facilities.

Scarlet Restaurant & Bar

We are delighted to welcome Head Chef Craig Davies to the Scarlet Restaurant. With more than 15 years of experience working in renowned and award-winning restaurants, Craig’s culinary journey has led him to an array of prestigious restaurants, most recently as Head Chef at Paschoe House in Devon where he was awarded 3 coveted AA rosettes.

To keep things socially distanced, we’ve spread apart tables to make plenty of space.

As we’re running at a reduced capacity, all tables at the Scarlet Restaurant now need to be reserved. This includes breakfast. Please tell us your preferred times for eating by emailing stay@scarlethotel.co.uk.

We’re running a more distanced room service. For totally-distanced dining (or just lazy mornings in bed), our new room service menu is available. When delivering your food from the Scarlet Restaurant, we’ll knock and leave your order on a stand outside your door.

Scarlet Spa

Our spa doesn’t do generic: our treatment menu is a wide collection of interesting treatments, offering up new and thoughtful approaches to wellbeing. Our philosophy is inspired by Ayurveda, an Indian holistic health system that helps us reach a more complete self-understanding.

For the full spa experience, browse our new treatment menu, exclusively for hotel guests – our therapists particularly recommend Scarlet Journeys.

Please wear your face covering when walking around indoors and during your treatment; this is not required in our thermal and pool facilities, or during a Tula Facial, Shirodhara, Mukhashiro or Mukhapada treatment. Please read our full Covid-19 changes here. Due to the close contact involved, if you are having a treatment the therapist will be wearing a face covering too.

Peace of mind: For full details on how our spa is keeping every safe, please read our spa safety sheet.

Please refer to this page again before leaving for the Scarlet. Government guidance frequently changes.