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A safe trip to these Cornish shores

Last reviewed
19.7.2021

At least for now, we ask that guests respectfully recognise that infection rates are still rising across the country and this, combined with continued team shortages in UK hospitality, mean that we have all had to look at how we do things differently. We are working hard, rebuilding the team as quickly as we can, but to ensure your stay is as relaxing as possible, please be mindful that some changes are still in place.

It’s important that you take the time to read through the below before you set off for Mawgan Porth. If you have any questions, our team are here for you on [email protected].

Our plan to keep you safe

Before setting off

We’re here to reassure you. We’ll call you before your stay to answer any questions you may have about our Covid-19 measures at the Scarlet. We’ll also send you a pre-arrival email that includes essential guidance. In the case that circumstances suddenly change, our team will reach out to you and give an update.

If you’re about to head off to the Scarlet and you’ve began showing symptoms—or if you’ve been asked to self-isolate—please call us. We’ll simply rebook your stay for another time.

Arriving at our eco hotel

Check in is from 4pm; Check out is until 11am

Please feel free to arrive at the Scarlet any time on your arrival day to begin exploring our coastal hideaway, however, your room is not guaranteed to be ready until 4pm.

We’re encouraging guests to park their own cars. Our valets are still around to help, even if that’s just to provide assistance with guiding you into a space. Given the Scarlet’s small car park, we may need to move your car while you’re here. If our valets need to drive your vehicle, they will use seat covers, wear a mask and gloves, then sanitise the car and keys.

Your room

Between guests, our housekeeping team are giving rooms a thorough clean. The windows are opened to let the Atlantic air blow through too.

If you’d prefer not to have any housekeeping during your stay, just let us know when you arrive. You can always ask at reception for fresh towels and other supplies when you need them.

To keep distance between everyone, we’re only cleaning rooms when we’re sure that you’re out. We’ll leave a note on the door while we’re in your room. For everyone’s protection, we also aren’t touching any personal belongings: please store them away if you’d like your room cleaned.

Our team will only turndown beds if you ask for this service. To keep distance, turndown service can be organised for when you’re at dinner.

Around the Scarlet

Those new basics of looking after each other hold true at the Scarlet. We are recommending that face masks are still worn around the hotel’s communal areas and corridors, however we understand that this is a personal choice. Please try to keep two metres social distance from other groups as you move around the hotel.

There’s also plenty of hand sanitiser located around the hotel. Please feel free to use it often.

Scarlet Restaurant & Bar

To keep things socially distanced, we’ve spread apart tables to make plenty of space.

Whilst the rule of six no longer applies, we’re still limiting the number of tables to enable us to manage peak times. Therefore, all tables at the Scarlet Restaurant now need to be reserved, including breakfast. Please tell us your preferred times for eating before your arrival.

We’re also running a more distanced room service. For totally-distanced dining (or just lazy mornings in bed), our new room service menu is available. When delivering your food from the Scarlet Restaurant, we’ll knock and leave your order on a stand outside your door.

Scarlet Spa

Our spa doesn’t do generic: our treatment menu is a wide collection of interesting treatments, offering up new and thoughtful approaches to wellbeing. Our philosophy is inspired by Ayurveda, an Indian holistic health system that helps us reach a more complete self-understanding.

Time in our clifftop spa, swimming pools and a wellness class programme is available to all guests during your stay, as well as access to our new treatment menu exclusive to hotel guests.

Keeping Safe

Although optional, we recommend you wear your face covering when walking around our spa and during your treatment, excluding our Tula Facial, Shirodhara, Mukhashiro or Mukhapada treatment. Due to the close contact involved, if you are having a treatment your therapist may choose to wear a face covering too

How to book Scarlet Spa

Our spa is very popular so we recommend booking experiences and treatments online as soon as you can, to avoid disappointment. We have a new spa booking system where all hotel guest-only experiences can be booked online ahead of arrival.

Guests can log in using their hotel booking confirmation number (found on your reservation confirmation documents). Just add the letters TSH in front of your number and ensure you are using the lead booker's surname to log in.

Once you're logged in, choose ‘appointment’ to book a treatment from our new spa menu; to book a wellness class, choose ‘group activity’.

If you have any difficulty using the online system or would like to discuss a treatment, please contact our team on 01637 861800.

Gift voucher extension policy

If you have a voucher that has been affected due to the hotels closure please email [email protected] with your voucher code and we can arrange an extension. For all new vouchers purchased our standard terms and conditions apply.

Please check this page again before setting off for Scarlet. Government guidance frequently changes.

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Wellbeing classes included

While staying at Scarlet, join one of our complimentary wellbeing classes

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