Front of House roles

You are an experienced senior hospitality manager with a love of leading and nurturing our people and guests in a red star way and you’ve stuck with employers long enough to make a real difference. To succeed in the role, you will want to be present when your teams need your leadership. You will be working over a seven-day rota that will allow the successful candidates to balance working with an amazing team alongside enjoying all that Cornwall has to offer.

Here at the Scarlet we would like you to create an authentic place where people want to be, not only relating to our guests’ experience but each and every one of our team. You will approach every day with a high level of attention to detail, proactively seeking feedback from our guests face to face, on our Guest review platform and social media.

The reception desk is often the first port of call for any general enquiry. Our reception team welcome guest interaction and see it as an opportunity to shine and deliver exceptional customer service. With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest customer service as soon as they step foot through our doors. Are you ready to join the reception team?