At the Scarlet Hotel, we value the great personal relationship we have with our guests and visitors.

We have confidence in the thorough and stringent health and safety procedures we have in place and our professional team are used to following our hygiene procedures, which help protect the people staying and working within our hotels.

Our well-briefed team have comprehensive health and safety protocols across our businesses to protect both our guests and our employees. If you have particular concerns please contact us at or call 01637 861800. Please be assured that our guests are responding thoughtfully to requests to let us know if they have travelled to any high-risk country. We ask that guests are mindful, and are open to rebooking if they need to self-isolate.

As well as wanting to ensure our guests and team stay healthy, we also want you to be comfortable about choosing to visit us. To help put our guests’ minds at ease, we would like to remind you of our cancellation policies which might be adapted in the current climate.

We will continue to follow Government guidance and monitor the developing situation so that you can visit us and enjoy your stay without worry. We are very much open for business as usual and in the meantime, we will provide any updates on this page as the situation progresses.

We advise guests to check the Government website for the most up-to-date information: If you have a booking and are impacted by this advice, have any symptoms of Coronavirus or have any concerns, please call our team who will be happy to help on 01637 861800.

When visiting our hotels, we would ask all our guests to take the following sensible Government advice:

We assure you of our very best attention at all times.

For further information, please email or phone 01637 861 800.